Shipping Policy

Last Updated: June 2026

Thank you for shopping with Crochella. We are committed to delivering your handmade items safely and efficiently. Please review our shipping policy below.

Order Processing

All orders are processed within 2–5 business days after payment is received.

As many of our products are handmade, some items may require additional preparation time. If there is a significant delay in processing your order, we will contact you via email.

Orders are not processed or shipped on weekends or public holidays.

Shipping Rates & Delivery Times

Shipping costs are calculated at checkout based on your location and the selected shipping method.

Estimated delivery times:

• Ireland: 1–3 business days
• Europe: 5–10 business days
• United Kingdom: 5–10 business days
• United States & Canada: 7–15 business days
• Australia & New Zealand: 10–20 business days
• Rest of World: 10–25 business days

Please note that delivery times are estimates and may vary due to customs processing, carrier delays, weather conditions, or peak seasons.

Tracking Information

Once your order has shipped, you will receive a confirmation email containing tracking information (where available).

Please allow up to 48 hours for tracking information to become active.

Customs, Duties & Taxes

International orders may be subject to customs duties, import taxes, or other fees imposed by the destination country.

These charges are the responsibility of the customer and are not included in the purchase price or shipping costs.

Incorrect Shipping Addresses

Please ensure your shipping address is correct before placing your order.

Crochella is not responsible for orders shipped to incorrectly provided addresses. If you notice an error, contact us immediately at [your email address].

Lost or Delayed Packages

If your package appears lost or significantly delayed, please contact us at [your email address].

While we will do our best to assist, Crochella is not responsible for delays caused by shipping carriers, customs, or circumstances beyond our control.

Damaged Items

If your order arrives damaged, please contact us within 7 days of delivery and include:

• Your order number
• Photos of the damaged item
• Photos of the packaging

We will review the issue and work with you to find a suitable solution.

Contact Us

If you have any questions regarding shipping, please contact us:

Crochella
Email: majakovacevic080@gmail.com
Website: crochella-mk.com